Home Phone Connection

When you order home phone service, you will receive a Phone Adapter to seamlessly connect your phone to our phone system using your existing home internet connection.

Phone adapter coming pre-configured - ready to use with your credentials and your phone number.
All what you will need to do - carefully connect it to your home internet router by network cable.


Home Phone Connection – step by step:


- Connect your PC directly to the router and check for internet availability on your computer.

- Check that all cables disconnected from the phone adapter!

- Connect the Ethernet (blue) port on the adapter to any LAN port on your internet router using a network cable.

- You can use the PC port (yellow) on the phone adapter to connect your PC or network printer by wire.

- Connect any regular phone to PORT 1 on your phone adapter.

- Power up your phone adapter.

- On your phone adapter, the LED lights for POWER and NETWORK should be on.
- At this point, leave your adapter on; activation may take up to 60 minutes. Your phone will be ready to use when light PHONE1 is green. If you bought two lines then PHONE2 light (if connected to a phone) will be green as well.


If you encounter phone problems, you can attempt to restore normal functionality by restarting your router.

- Power OFF your internet router and all network devices: network switches, printers, scanners, phone adapters and computers.
- Power ON your internet router;
- Power ON all of your network devices in the following order with a 30 second interval: network switches, computers, printers;
- Check for an internet connection on your computer. 
- Power ON your phone adapter.

For additional information please call us 647-288-0505, and talk to our technical consultants. Let’s discuss how we can make your life easier and your home better!